Privacy policy

Last updated: April 28, 2025

This Privacy Policy describes how Tikvahra ("the Site," "we," "us," or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from tikvahra.com ("the Site") or otherwise interact with us (collectively, the "Services"). This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully to understand how we handle your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal obligations, or other reasons.
When we update the Privacy Policy, we will update the "Last updated" date at the top and may notify you through appropriate means if required under applicable law.

How We Collect and Use Your Personal Information

We collect personal data to provide our Services, operate Tikvahra, improve your experience, comply with legal obligations, and protect our business and customers.
The information we collect varies depending on your interactions with us.

Personal Data we collect may include:

  • Information you provide directly (e.g., your name, address, phone number, email, payment details, and communication preferences).
  • Usage data (e.g., device data, browsing behavior, IP address through Cookies and similar technologies).
  • Information from third parties (e.g., Shopify, our payment processors, or marketing partners).

Lawful Bases for Processing Your Data

Under UK GDPR, we must identify lawful bases to collect and use your personal data. These include:

  • Performance of a contract: To fulfill your orders and provide services.
  • Consent: For optional marketing communications, where consent is required.
  • Legitimate interests: To improve Tikvahra, prevent fraud, and protect our business.
  • Compliance with legal obligations: To meet regulatory requirements.

How We Use Your Information

We use your personal data for the following purposes:

  • To fulfil orders and manage your account.
  • To send transactional communications (e.g., order confirmations, updates).
  • To provide customer support and respond to inquiries.
  • To personalize your experience and improve our Site and Services.
  • To conduct marketing and promotional activities, where permitted.
  • To ensure security and prevent fraud.

We do not use your data for automated decision-making without human involvement.

Cookies

We use Cookies and similar technologies to enhance your experience, analyze traffic, and support essential Site functionality.

For details about the specific Cookies we use (especially those set through Shopify), see Shopify’s Cookie Policy.

You can manage or disable Cookies via your browser settings. Please note, disabling Cookies may affect the functionality of the Site.

Disclosure of Your Information

We may share your data with:

  • Trusted service providers (e.g., Shopify, payment processors, logistics companies).
  • Marketing partners, where consent has been provided.
  • Law enforcement or other authorities, if legally required.

We require any third parties processing your information to comply with applicable data protection laws.

International Data Transfers

Where we transfer personal data outside the UK (for example, because Shopify’s servers may be located overseas), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.

Data Retention

We retain your personal data only as long as necessary for the purposes set out above, and to comply with legal, accounting, or reporting requirements.

When we no longer need your information, we securely delete or anonymize it.

Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure ("right to be forgotten"): Request deletion of your personal data.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data portability: Request transfer of your data to another service.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: Where processing is based on consent, you can withdraw at any time.

To exercise your rights, contact us at tikvahra@tikvahra.com. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated. See www.ico.org.uk.

Children’s Data

Tikvahra does not knowingly collect or process data relating to individuals under the age of 16.

Security of Your Information

We take reasonable technical and organizational measures to protect your personal data.
However, no system is entirely secure, and transmission of information via the Internet is at your own risk.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, you can contact us:

📧 Email: support@tikvahra.com

Tikvahra acts as the Data Controller for your personal information.